What to expect
when you visit.
No surprises. No pressure. No decisions made before you're ready. Here's exactly how an appointment with Dr. Malhotra works.
A first appointment,
walked through honestly.
A short health history form so the appointment itself can be spent on conversation, not paperwork.
The pace of the office is set by care, not volume. When your appointment begins, it actually begins.
History, concerns, goals — and if you've had difficult dental experiences before, say so. This conversation shapes everything that follows.
Comprehensive exam — teeth, gums, bite, soft tissue. Digital X-rays where indicated. Dr. Malhotra narrates what he's finding.
You'll see your own X-rays and understand what's in them. What's healthy, what needs attention, what's worth monitoring.
Options are presented as options. You will not be asked to commit on the spot. Time to think is always supported.
If dental visits have felt difficult before.
Dental anxiety is completely reasonable. It usually comes from past experiences — being rushed, not being told what was happening, or feeling like decisions were made for you. Dr. Malhotra approaches it the same way every time: by slowing down and explaining everything.
If you need a moment, say so. The appointment adjusts around you.
Every instrument, every sensation, every step — described before it begins.
If it's been years since your last visit, that's fine. We start from where you are.
No procedure continues if you want to pause. The visit is yours to control.
Questions patients ask
before their first visit.
A new patient exam typically takes 60 to 90 minutes. That includes the conversation, examination, X-rays if needed, and a walkthrough of findings. It's longer than you may be used to — intentionally so.
Riverdale Dental accepts Delta Dental, Blue Cross Blue Shield, Aetna, MassHealth, and most major dental plans. Call (413) 285-7114 and we'll confirm your specific coverage before your visit.
Not unless you want to, or there's a genuine emergency. The first visit is an exam and consultation — nothing is scheduled without your full understanding and agreement.
Not at all — and no judgement. Many patients haven't been for years for all kinds of reasons. The goal of the first visit is simply to understand what's there and give you a clear picture of your options.
Yes. Dr. Malhotra is fluent in English, Hindi, and Punjabi. If you're more comfortable discussing your care in Hindi or Punjabi, let us know when you call.
Riverdale Dental is at 1073 Riverdale Street, West Springfield, MA 01089 — near Costco at Riverdale Shops. Free parking on site. Open Monday through Friday, 9:00 AM to 5:00 PM.
Ready to take the next step?
A first appointment is simply a conversation. Come with your questions.
New patients welcome · West Springfield, MA · Delta Dental, Blue Cross, Aetna, MassHealth & more